Bharti Hexacom
Section Background

From Connectivity to Convergence

We continued to expand our addressable market by strengthening network leadership, accelerating digital adoption and expanding our portfolio of connectivity and digital services. By connecting more customers and expanding access to homes, we are delivering seamless experiences to create a platform for sustainable growth.
From Connectivity to Convergence

Our mobility business maintained strong momentum, supported by an improving customer mix, rising smartphone penetration and differentiated offerings that enhanced customer value. Continued adoption of 5G services, coupled with sustained rural expansion, further strengthened our market position.

Home Broadband is playing a pivotal role in expanding our presence across high value homes. Continued expansion of our Fiber-to-the-Home (FTTH) and Fixed Wireless Access (FWA) footprint extended access to high-speed broadband, resulting in highest-ever net customer additions during FY2025-26. FWA is accelerating broadband penetration in markets with relatively weaker fiber presence.

Our convergence strategy strengthens customer relationships by bringing together mobility, broadband, Digital TV and digital services within a unified ecosystem. A compelling content portfolio reinforces this proposition, offering access to 29 OTT platforms and 697 TV channels through strong regional and global partnerships. The launch of IPTV marked another important milestone in enriching the home experience through integrated entertainment and simplified customer journeys. Together, these initiatives are increasing our share among high-value homes, enhancing customer lifetime value and reinforcing the strength of our integrated proposition..

46%*

Life high RMS, 925 bps gain in the last 5 years

₹252

Industry leading Mobile ARPU

28%

Growth in data consumption

~2,900

Network sites added in rural areas over the last three years

~395k

Highest ever net customer additions in Homes

* Based on TRAI's AGR data for Q4’26